Find the answers to the most frequently asked questions here. For any other questions, email us at contact@julienlouis.com.
The brand and manufacturing
Where are Julien Louis watches manufactured?
In our workshop in France. The case, the dial, the bracelet and most of the components are manufactured in France. The automatic movement is Swiss (La Joux-Perret).
Who makes the watches?
Julien Louis, a watchmaker trained at Blancpain. He creates the dials by hand himself and assembles each movement.
Why a Swiss movement in a French watch?
La Joux-Perret is renowned for its quality and reliability. It allows us to guarantee a high-quality, durable movement.
Ordering and lead times
Why is it necessary to wait several weeks?
Each watch is made to order; we do not keep a stock of pre-manufactured watches. The lead time is 4 to 12 weeks, with an average of 30 to 45 days. It is indicated on each product page.
Can I track the manufacturing of my watch?
Yes. We will send you photos at the various stages of production.
Can I customize my watch?
The Vestige configurator offers over 150 combinations: color, pad printing, strap. For a special request, please contact us via the contact form.
Can I modify or cancel my order?
Contact us as soon as possible at contact@julienlouis.com while production has not yet begun.
Which payment methods do you accept? Is the payment secure?
Credit card (CB, Visa, etc.), PayPal, Apple Pay, etc. Payment is processed and fully secured by Shopify Payments. We never have access to your bank details.
Shipping, taxes and customs
How much is shipping?
Ovalie: free everywhere.
Vestige: free in France, €90 in Europe, €120 for the rest of the world.
All deliveries are express, tracked, and insured.
What are the delivery times after shipment?
1 to 2 days in France, 3 to 5 days in Europe, 5 to 8 days in the rest of the world.
Will I have to pay customs duties upon receipt?
No. Outside the European Union, duties and taxes are calculated and paid at the time of ordering (DDP). There is nothing to pay upon delivery.
Is VAT included?
Yes, the prices shown include all taxes for the European Union. Outside the EU, the price is shown excluding French VAT, and local taxes are added at checkout.
The watch in everyday life
Can I swim with it on?
It is 5 ATM (50 m) water-resistant: splash, rain, and hand-washing resistant. We strongly advise against swimming and showering, as these can cause premature wear of the waterproof seals.
How do I wind and set my watch?
The movement is automatic and winds with the movement of the wrist. If it has stopped, about twenty turns of the crown are enough to restart it.
Can I change the strap?
Yes. The lug width is 20 mm or 22 mm depending on the model, and additional straps are available on the Accessories page of the site.
Warranty, maintenance and returns
What's the warranty?
24 months from the date of shipment, in addition to the legal warranties of conformity and against hidden defects.
How do I maintain my watch? Does it need to be serviced?
We recommend a service 3 years after purchase, then every 5 years, performed directly in our workshop.
Can I return my watch?
Yes, within 14 days of receipt, provided it has not been worn, is complete, and includes the original protective packaging. Watches customized upon request, outside of the options available on the site, are excluded. Return shipping costs are the responsibility of the customer.
Does the watch come with a certificate?
It comes with a certificate of authenticity featuring your name and the specifications of your watch.