Shipping policy

This English version is provided for information only. In the event of any discrepancy, the French version of this policy prevails.

Shipping Policy

Julien Louis watches are made and assembled by hand in our workshop in France, then shipped from France. This policy applies to all orders placed on this website, published by Hexagone Horlogerie (Julien Louis brand).

1. Manufacturing time

Each watch is made to order. Manufacturing takes between 4 and 12 weeks (30 to 45 days on average) from confirmation of payment. An estimated delivery date is sent to you by email after your order. Should this timeframe not be met, we would inform you without delay; you could then, as provided by law, cancel your order and receive a full refund.

2. Shipping costs and transit times

Shipping costs depend on the collection and the destination, and are shown before you confirm your order:

  • Ovalie collection: free shipping to all destinations served.
  • Vestige collection: free shipping within France; €90 for Europe; €120 for the rest of the world, import duties and taxes included.

All shipments are express, tracked and insured. Once the watch has been shipped, indicative transit times are as follows:

  • France: 1 to 2 business days
  • Europe: 3 to 5 business days
  • Rest of the world: 5 to 8 business days

Parcels are sent by carrier, tracked and insured. A tracking number is emailed to you as soon as your order ships. A signature may be required on delivery.

3. Countries served

We only deliver to the countries offered at checkout on our website. For any other destination, please contact us at contact@julienlouis.com.

4. Taxes and customs duties

For deliveries within the European Union, VAT is included in the displayed price. For deliveries outside the European Union, import duties and taxes are calculated and paid at the time of order where possible: you then have nothing further to pay on delivery. Should any charges exceptionally remain payable by the recipient, you would be informed before confirming your order.

5. Receiving your parcel

We recommend checking the condition of the parcel on delivery. If the parcel is damaged, opened or missing, record your reservations with the carrier and contact us within 48 hours at contact@julienlouis.com, with photos. Transport risks are borne by us until the parcel is handed over.

6. Delivery address

Please check your address carefully when ordering. A parcel returned because of an incorrect address or because it was not collected may be reshipped at your expense.

7. Contact

For any question about your delivery: contact@julienlouis.com